Frequently Asked Questions
The Steirerkraft team is here to answer your questions
I forgot my password. What should I do?
When logging into your account, enter your email address and then click “Forgot Password.” You’ll receive a link at your email address that you can use to create a new password.
Can I place an order without creating an account?
We are currently unable to accept guest orders. We take data protection very seriously and are aware of our responsibility in this regard (see Privacy Policy). You have the right to have your personal data deleted at any time.
Where can I find information and nutritional facts about the products?
For each product in the online store, a nutrition facts table is displayed below the product image. You can expand or collapse this table using the +/- buttons.
How do I redeem a coupon code?
During the checkout process, you’ll be asked if you have a coupon code. Enter the coupon code and click “Apply Coupon.” Some coupons can only be redeemed once per user.
Can I have my order shipped to a different address?
Yes, that’s possible. During the checkout process, you’ll be asked for an alternative shipping address.
Do you also ship to Switzerland or other non-EU countries?
Im Moment sind Lieferungen in die Schweiz oder ins EU-Ausland noch nicht möglich. Wir versenden unsere Pakete in diverse Mitgliedsstaaten der EU. Siehe Versandkosten.
Can I pay for the merchandise after it has been delivered?
No, that’s not possible. Payment is processed as part of the order using the payment methods listed.
How long does shipping take?
Austria: 1–2 business days
Germany: 2–4 business days
Various EU countries: 3–7 business days
Can I still change my order after it's been placed?
Well, yes and no—actually, the payment has already been processed and the order will be handled immediately. But we strive to meet every customer’s needs and will definitely find a solution. Please just contact us at kernothek@steirerkraft.com or +43 3178 2525, ext. 270, and include your order number.